Terms & Conditions
Last updated: July 2026 • KRESTLY Service Framework Matrix
1. Deposit Requirement
To activate and lock in any cleaning schedule reservation (Path A or Path B framework), a mandatory 50% commitment deposit payment processing cycle must be successfully captured via our Paystack integration pipelines. No slot will be reserved or confirmed without a verified transaction history record.
2. Cancellation & Rescheduling Cutoffs
Clients are granted the privilege to change or adjust their schedule windows provided a notification is delivered more than 24 hours prior to the operational start target. If changes or cancellations occur inside the 24-hour cutoff threshold, the 50% deposit remains forfeited to mitigate logistics allocation losses.
3. Service Inclusions & Scope Alignments
Standard package definitions (Path A) apply strictly to routine cleaning profiles in matching apartment sizes. If our field staff encounters unselected expansion scopes (such as undisclosed laundry requirements, severe deep post-construction mortar residues, or chemical stains), the job execution terms will halt until the backend ledger is updated to reflect accurate scope parameters.
4. Post-Execution Satisfaction Guarantee
Cash refunds are entirely restricted post-execution. If an itemized task falls short of quality assurances, the client must submit a service notice claim within 24 hours. KRESTLY will dispatch a resolution unit to rectify the highlighted areas at zero added cost.
5. Basic Liability Boundaries
KRESTLY takes exceptional care of your premises, but our company explicitly disclaims liability for pre-existing infrastructural deterioration, hidden structurally unstable fixtures, or legacy cosmetic surface wearing. Any claim concerning damage must be field-verified within 24 hours of task conclusion.